Question 1

Is it free to create a countdown?

Accepted Answer

Yes! You can create unlimited countdowns for free. Free countdowns are private and accessible only to you. To share publicly with a custom URL, upgrade to Pro or Lifetime.

Question 2

Can anyone access my countdown link?

Accepted Answer

Yes! Once you publish your countdown with a custom URL, anyone with the link can view it from anywhere in the world, no login required.

Question 3

Can I customize how my countdown looks?

Accepted Answer

Absolutely! You can change colors, add background images, set custom titles, and even add a special reveal for when the countdown ends.

Question 4

What happens when the countdown reaches zero?

Accepted Answer

You decide! The page can show a celebration message, reveal hidden images or letters, or simply display that the moment has arrived.

Question 5

What happens if I cancel my subscription?

Accepted Answer

Cancellation takes effect immediately, your public URL will be deactivated and your countdown reverts to the free tier. Your uploaded images are kept for 60 days, and your URL is reserved for 30 days so you can reclaim it if you resubscribe. All purchases are final and non-refundable.

Question 6

Can I have multiple paid countdowns?

Accepted Answer

Yes! Each countdown is priced independently. You can have some countdowns as free (private), some as Pro (subscription), and some as Lifetime (one-time purchase).

Question 7

What's the difference between Pro and Lifetime?

Accepted Answer

Pro is a monthly subscription that you can cancel anytime. Lifetime is a one-time payment that gives you permanent access. Both include a public URL, 50 image uploads, and unlimited Unsplash images.

Question 8

Can I change the date on a Lifetime countdown?

Accepted Answer

Yes, you can change the date as many times as you need before the event ends, plans change. However, once your countdown reaches zero, the date is locked. Lifetime is a one-time purchase for a single event.

Question 9

How do I upgrade a countdown?

Accepted Answer

Open your countdown in the editor and click "Get your custom link". From there, you can choose Pro (subscription) or Lifetime (one-time). If you're already on Pro and want to move to Lifetime, do it from Manage Subscription. Your Pro subscription will be automatically canceled when you upgrade from Pro to Lifetime.

Question 10

How do images work?

Accepted Answer

All countdowns get unlimited access to Unsplash's library of high-quality photos. Pro and Lifetime countdowns can also upload up to 50 of your own images.

Frequently asked questions

General

Billing & Plans